Allow for more detail in wait time reports.

답변함

1 댓글

  • Prakruti Hindia
    Zendesk Product Manager

    Hi Dan,

    The maximum and average wait time for missed chats are available if you download the Analytics CSV reports. It can be viewed at account as well as department level. 

    Would this work for you? 

    Thanks,

    Prakruti

    0

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