Pre Chat Form Not Working

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7 댓글

  • Ramin Shokrizadeh
    댓글 작업 고유 링크

    Hi Jim,

    The Web Widget has cache for settings that can last up to 10 minutes. Did you just change the setting? If so, wait for a bit and it should be reflected soon.

    -Ramin

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  • Jim Thomas
    댓글 작업 고유 링크

    yes i change it again, but i already set it yesterday. But when visitor come on chat, so that time pre chat form not working. they can direct chat with me. No pre chat form showing. 

    Please help me about that.

    0
  • Ramin Shokrizadeh
    댓글 작업 고유 링크

    I checked your account and the pre-chat form setting is turned on and it is loading for me. Can share the URL with the widget so I can see what you are seeing?

    0
  • Jim Thomas
    댓글 작업 고유 링크

    Which URL can you please confirm. 

    My website - https://www.infinityaccess.org

    Zendesk Chat - https://infinityaccess.zendesk.com/

     

    0
  • Ramin Shokrizadeh
    댓글 작업 고유 링크

    It is loading with pre-chat form, screenshot below:

     

    There might be confusion on how it works, do you want the widget to load with the window open by default?

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  • Jim Thomas
    댓글 작업 고유 링크

    Yes i want the widget to load when someone open chat. and it show by default

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  • Ramin Shokrizadeh
    댓글 작업 고유 링크

    So that is the behavior today. If you click on the chat badge image, it will open the widget window on the pre-chat form.

    If you want the window to be open on page load (meaning it is visible immediately, does not require the visitor to click), you will need to use the Javascript APIs.

    We don't recommend loading the window open by default because it blocks content on your website and may be viewed as annoying by your visitors.

    If you still want to do it, here is the API you would need to use: https://developer.zendesk.com/embeddables/docs/widget/core#toggle

    If you need further assistance for this, please email chat@zendesk.com

    0

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