About Trigger in Chat

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8 댓글

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi operation,

    Currently, this isn't possible. You can only enter text within the trigger action 'Send message',

    -Ramin

    0
  • operation

    Acturally my requirment is auto answer some questions or problems via bot before agents in chat, is there any way to solve it?

    0
  • Ramin Shokrizadeh
    Zendesk Product Manager

    I see you posted a separate post on this topic and the PM working on our upcoming bot solutions will be replying to you shortly.

    0
  • operation

    ok, waiting for your news, thanks Ramin.

    0
  • operation

    Hi, any update for the bot solutions?

    0
  • Ramin Shokrizadeh
    Zendesk Product Manager

    The PM responsible for it will respond on your other post: https://chat.zendesk.com/hc/en-us/community/posts/360001435887-About-Chat-Bot

    Just to set the correct expectations, the solution her team is working on will not be available in days but in months.

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  • operation

    Got it, thanks Ramin.

    Another question, can i add hyperlink for triggers reply on text(not URL)?

    0
  • Ramin Shokrizadeh
    Zendesk Product Manager

    Currently, that is not possible within the Chat product. 

    0

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