Integration with Dialogflow chatBot

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11 댓글

  • Yu-Hsuan Chao
    댓글 작업 고유 링크

    Hi Amita,

    So you'd like to add a bot to make your Chat account even more powerful. That's brilliant! 

    We also think bot support is very important and we've already started working on rolling out this feature to a small group of customers to test it out. May I know which Chat account do you own (email used to register account & account subdomain), and what specific use case are you looking for here? Please reach out to me here to exchange more details :) 

     

     

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  • Michael Heerkens
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    Hi Yu-Hsuan, we would like to achieve something similar, also with Dialogflow, is there already an update on this or an option to be part of the small group? Our subdomain is 'helloprint'. 

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  • Jackson Miller
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    We are also going to start working on integrating DialogFlow with our existing zendesk chat unless there is already something working that we can use/trial from Zendesk

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  • Yu-Hsuan Chao
    댓글 작업 고유 링크

    Hi Michael & Jackson:

     

    Good news! The Conversations API for bot connection <> Zendesk Chat is now live! Check out our API Documentation on Help Center here: https://develop.zendesk.com/hc/en-us/articles/360001331787

     

    For integration with DialogFlow, we do not have an out-of-the-box solution for now, but you can always integrate DialogFlow with your chatbot, then use our Conversations API as a bridge to connect the DialogFlow-powered bot to Zendesk Chat! 

     

    Hope this helps :)

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  • Victor Fernandes
    댓글 작업 고유 링크

    Hello Yu-Hsuan, I'd like to achieve this bridge connection between my current DialogFlow Agent and the Zendesk chat.
    But I'm totally new to Zendesk, so I'm asking you what do I need to achieve this? If you have further information about this please share with me. Thank you very much in advance, have a nice day. 

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  • Jessie Schutz
    댓글 작업 고유 링크

    Hi Victor!

    Our support advocates aren't able to help you create these types of custom solutions, but I'd strong encourage you to cross post this in our Developer Help Center. There are many advanced users over there who might be able to help you out.

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  • Tom Lev
    댓글 작업 고유 링크

    Hi Amita,

    If you want this type of integration I highly recommend you check out SageTalk. Full disclosure, I'm one of the founders. But using SageTalk(www.sagetalk.io) you can easily connect DialogFlow with Zendesk and create a great experience for your customers. SageTalk also has a proprietary TalkFlow engine that allows you to use a drag-and-drop interface to build out scenerios you want to automate.

    Cheers!

    Tom

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  • YU-CHENG LI
    댓글 작업 고유 링크

    Hi Tom,

    Is it true what you said? If it does work, you would save to anyone in need. Because using this -https://develop.zendesk.com/hc/en-us/articles/360001331787 is so complicate that I have no idea how to deploy it. After all, I'm a newbie.

     

    Sincerely,

    Kyle

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  • Madison Davis
    댓글 작업 고유 링크

    Hi Kyle! Glad to hear SageTalk's integration might work for you. If you have any questions, you'll want to ask them directly at their website!

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  • YU-CHENG LI
    댓글 작업 고유 링크

    Hi~ Madison, is it for free if I use SageTalk, right?

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  • Madison Davis
    댓글 작업 고유 링크

    Hi Kyle, I'm not sure, as the integration is developed at SageTalk! You'll need to visit http://www.sagetalk.io/ for more information about their integration. 

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