Page loads infinite with Firefox and zopim-Chat

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13 댓글

  • Ramin Shokrizadeh
    댓글 작업 고유 링크

    Hi Dirk,

    I have tested your test website on both a Mac and PC using the latest Firefox and the widget loads correctly. I cannot reproduce the problem you are experiencing and no other customer have reported this issue.

    The Chat widget never blocks the loading of the host page.

    -Ramin

    0
  • Dirk
    댓글 작업 고유 링크

    Hi Ramin,

    thanks for your answer.

    As i wrote above, zoopim chat loads well, but my page never finishes loading.

    Did the page finish loading in your test?

    Best regards

    Dirk

    0
  • Ramin Shokrizadeh
    댓글 작업 고유 링크

    Yes, both loaded completely. The widget will never block the host page from loading.

    0
  • Dirk
    댓글 작업 고유 링크

    unfortunately it blocks loading in my case... so i think i have to look for another chat solution...

    Thanks.

    0
  • Arwid Kassner
    댓글 작업 고유 링크

    hi support,

    on our website we observe the same phenomena as described above.

    on two diffrent systems with windows 7 and a actual firefox version the browser indicates that he ist still loading, even when the page with zenchat ist rendered.

    on other browsers and operating system combinations everything works fine.

    any idea?

    1
  • HZuurbier
    댓글 작업 고유 링크

    Hello,

    We currently face the same issue as Dirk and Arwid.

    The page keeps loading in Firefox and does not finish.

    The Zopim chat works fine in Firefox, but the page loading does not finish and it also uses a lot of CPU/GPU load in the mean time.

    Any idea to solve this?

    0
  • Dirk
    댓글 작업 고유 링크

    Hi,

    i’m glad to hear that other users have the same problem.

    Has anyone a solution yet?

    As this thread is marked as answered, i’m not sure if we get an answer by the support. Maybe you have to create your own ticket?

    If you do so, please let me know!

    0
  • HZuurbier
    댓글 작업 고유 링크

    Hi,

    Unfortunately, we do not have a solution to this problem yet. We also have clear Javascript errors in the browser console, which come from Zendesk Chat. We have opened a support ticket, but are still awaiting a response.

    As soon as we have a response, we will share it here.

    Regards

    0
  • Ramin Shokrizadeh
    댓글 작업 고유 링크

    The engineers are looking into it now, will circle back when there is a worthwhile update. Impacted users appear limited to AdBlock users using the latest Firefox. We cannot reproduce the problem using a clean install of Firefox.

    1
  • Dirk
    댓글 작업 고유 링크

    yes, you are right. Its related to addblock plus. I whitelisted the website in addblock plus, without success.

    But when i deactivate the whole addon in the browser settings, then evertything works fine! Page finishes loading!

    1
  • HZuurbier
    댓글 작업 고유 링크

    Hi,

    Great, thanks for your reply.

    The problems seems to occur esspecially on Firefox for Mac OS.

    Placing the script inside the window.onload = function() { } seems to solve the issue for now:

    <!--Start of Zendesk Chat Script-->
    <script type="text/javascript">
    window.onload = function() {

    // YOUR ZENDESK CHAT SCRIPT //

    }
    </script>
    <!--End of Zendesk Chat Script-->

    0
  • Dirk
    댓글 작업 고유 링크

    PERFECT! THANKS! The window.onload = function() { } solved it for me now! (Firefox on Mac!)

    1
  • Arwid Kassner
    댓글 작업 고유 링크

    thank you, the workaround with window.onload... solved the problem for me also.

    1

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