Searching for exact values using fieldvalue
답변함How do I search for a fieldvalue with a particular value, rather than all the ones that start with a particular value?
Suppose I have a custom field that sometimes contains "Barnyard" and sometimes contains "Barnyard v2", how do I search for the ones that have "Barnyard" only?
Searching using
fieldvalue:"Barnyard"
is returning the "Barnyard v2" tickets as well.
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Hey Rob,
Are you talking about ticket search in Zendesk Support? This community is for the Chat product but you can learn more about the advanced search functionality in Support here: https://support.zendesk.com/hc/en-us/articles/203663226#topic_ngr_frb_vc
If you have feedback for the Support product, you can post it here: https://support.zendesk.com/hc/en-us/community/topics/200132066-Product-feedback
Thanks,
Ramin
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Yes, sorry - this is in completely the wrong community :-(
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