• Ramin Shokrizadeh

  • 2016년 10월 27일 07:10

  Zendesk Product Manager

  Hi there Viktoria,

  Thanks for your question. Currently, it isn't possible to do it on a account level but it is possible on a department level.

  You can do it with department schedules by creating multiple schedules for that department. Lets say you work 9-12 and 3-6 for a specific Sales department.

  You would create two schedules for that Sales department, one being 9-12 and the second being 3-6. The widget will then show that there is a gap on that day where the department is offline.

  

  Hope that helps you out.

  Thanks,

  Ramin

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