Sources to great free agent avatars


2 댓글

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hey Jacob,

    Great question! I can share some observations I have noticed with our customers.

    There are two groups of accounts with regards to agent avatar patterns:

    -Smaller/Medium size businesses generally have personalised agent avatars, usually photos of the agent (not illustrated). Internally at Zopim, we let our agents upload a photo themselves and you can test it out when you chat with the support team next. 

    -Large/Enterprise size companies generally don't have agents customize their avatar and just get their agents to upload the same image they use for the concierge image. We get requests from these larger companies to prevent agents from specifying their own avatar image.

    Some large companies with very distinct brands create a couple illustrated avatar images with their internal designers and let their agents pick from the set.

    Larger companies do use a branded concierge image though, one that matches their brand color or company mascot.

    We personally don't have avatar image packs that you can use but I found this site that seems to offer some good free options:


  • Jacob J Christensen
    Community Moderator

    Excellent stuff Ramin!

    We support 2 distinct brands, so we need to have brand neutral agent avatars. I will definitely look into the examples you link to and maybe look up one of our web designers.



댓글을 남기려면 로그인하세요.

Zendesk 제공