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  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Haris,

    Currently, we only support the ability for the thumbs up/thumbs down icon and we do not have any immediate plans to offer different CSAT options.

    You can get creative using shortcuts with options/tags to create your own CSAT form but none of the native reporting will work.

    If/when we decide to offer more CSAT options, we will let you know.

    Thanks,
    Ramin

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