I've set a trigger to fire for our Finnish customers, but it seems to fire also after the chat has ended. Which setting is wrong? I want it to fire only to customers in Finland, to customers who have requested a chat, are in queue and have waited 3,5 minutes without an agent joining the chat.
Visitor triggered & visitor served are the settings I tried to use to make sure the clients who've already been served don't get the message.
Thanks in advance,
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