what is the difference in the median first reply time with first reply time

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  • Nicole S. - Community Manager
    Zendesk Community Team

    Hi Ismail - 

    Median FRT is the midpoint number for all of your first reply times. This means that half of your reply times are higher than that, and the other half are below that.

    I hope that helps, but let us know if you have additional questions!

     

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