In the default dashboard, the ticket channel does not distinguish between Offline Messages and Live Chat.
We often like differentiate between these to determine whether our hours of operation are meeting the needs of our users.
It can also help us determine what issues are coming in most often via each. We have noticed some bifurcation there and want to continue to build the evidence case for what information is presented in the Offline Message widget.
댓글을 남기려면 로그인하세요.