Detect Locale in Triggers

2 댓글

  • Prakruti Hindia
    Zendesk Product Manager

    Hi Zac,

    Thank you for the suggestion. Apart from the custom code, you could consider using visitor country or country-specific visitor URLs as proxy for locale. However, I understand that country-specific visitor URLs instead of locale would not work for your mobile users. 

    It is a good suggestion and would reduce effort towards custom code development. We will consider your feedback whenever we plan improvements for triggers in the future. 

    - Prakruti

  • Zac

    Most of our traffic comes from the United States and Canada, where the language is not necessarily based on country (ex. US traffic could very likely be Spanish-speaking, while CA traffic could easily be French-speaking - but not always). Country-specific URLs would also be a great approach, but our pages are not designed with country-specific URLs so localization is handled by some other property of the session.

    Thank you for the suggestions. I am sharing this only to further clarify why we think these improvements are important for our use case.


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