Zopim slow on mobile

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7 댓글

  • Ramin Shokrizadeh
    댓글 작업 고유 링크

    Hi there Radoslav,

    Thanks for the feedback. I had a look at your website and didn't see the widget embedded, I am guessing you removed it already?

    Can you elaborate on how the widget made your website slow? The widget does not block a page from loading and the asset is downloaded once and cached to save subsequent bandwidth. 

    Thanks,

    Ramin

     

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  • Radoslav Kolev
    댓글 작업 고유 링크

    Hi, I checked my speed page yesterday so I removed the script for a while. Without the script my score was 100% and with it - 87%.

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  • Ramin Shokrizadeh
    댓글 작업 고유 링크

    Running the audit on your website, I got a score of 66 and the red alerts are not related to our widget. There are warnings for things like further minification of the widget but it shouldn't be the reason why the score is penalised that much.

    Also, the Google tests tend to view our websocket connection as an asset and it produces not real results in terms of speed. They do help to spot areas of improvements but it isn't always 100% accurate in terms of what the customer experiences. You can also run a test on pingdom and you will see slightly different results (image below):

    Other widgets and chat offerings will most likely run into similar issues with these page speed tests. 

     

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  • Radoslav Kolev
    댓글 작업 고유 링크

    I forgot to mention that my screenshots are from mobile tests, which became most important than desktop tests. I don't see in Pingdom two options so I am not sure if these results are valide for mobile.

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  • Ski Independence
    댓글 작업 고유 링크

    Hi Ramin,

    We're also experiencing similar issues with mobile site speed and I wondered if I can contact you directly for some advice? Thanks

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  • Ramin Shokrizadeh
    댓글 작업 고유 링크

    @Ski Independence will reach out to you via a proactive ticket, thanks.

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  • Ski Independence
    댓글 작업 고유 링크

    @ramin, thanks and will wait to hear from you.

    0

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