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7 댓글

  • Ramin Shokrizadeh
    댓글 작업 고유 링크

    Hi Dave,

    Don't think anything changed that would have changed this, but can you share the URL where the widget is located on your website? Have you tried using the JS API in a blank page to remove the possibility that it is something on your website that is causing the problem?

    -Ramin

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  • Dave Pentin
    댓글 작업 고유 링크

    Hi Ramin,

    You can see this in action here: https://www.lakelovers.co.uk/about-us/

    I shall do as you suggest and try this in a blank page to test it out...

    Thanks for the speedy response,

    Dave

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  • Ramin Shokrizadeh
    댓글 작업 고유 링크

    Thanks for sharing. It looks like the code does seem to show that the show/hide are competing with each other. If you click on the button in the footer, it appears to be working fine.

    I did a quick test on my account with the APIs and it is working fine.

    If you are still experiencing issues on the blank page test, please email chat@zendesk.com and the team will further investigate what could be causing the issue for you.

    0
  • Dave Pentin
    댓글 작업 고유 링크

    Test page at https://www.lakelovers.co.uk/zopim.php with nothing else on it still not working.

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  • Ramin Shokrizadeh
    댓글 작업 고유 링크

    Ok, it is based on your account's settings and the account being offline. Since offline form is not turned on and both agents in the account are offline at the moment, the widget can't do anything.

    So if you want the window to show when the business is offline, please turn on Offline Form in the Widget settings.

    This problem will not happen when an agent is online.

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  • Dave Pentin
    댓글 작업 고유 링크

    Thanks, I'll get the account settings changed and let you know whether that fixed it for us.

    0
  • Dave Pentin
    댓글 작업 고유 링크

    That fixed it. Thanks for your help in getting this solved.

    0

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