Problems with Session

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4 댓글

  • Ramin Shokrizadeh
    댓글 작업 고유 링크

    Hi Edison,

    I believe you are talking about the Answer Bot widget experience. It is currently not integrated with the Web Widget or the Chat experience.

    Those two cookie values are only added when they move from the bot conversation to start a live chat conversation.

    If you need further assistance understanding the difference between the widgets, please email chat@zendesk.com and our advocates will help you out.

    Thanks,

    Ramin

    0
  • Edison Harada
    댓글 작업 고유 링크

    Hi Ramin,

    Even when it change to the live chat it doesn't create the cookies.

     

    0
  • Edison Harada
    댓글 작업 고유 링크

    If I deactivate the Answer Bot, and the user starts a live chat it creates the cookies.

    So probably it's a problem with the Answer Bot and it's blocking the creation of the cookies.

    0
  • Ramin Shokrizadeh
    댓글 작업 고유 링크

    Thanks Edison, I have let the Answer Bot widget team know of the issue and they are investigating it further now.

    0

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