I'm having a problem with the session of zendesk chat with the web widget ("<script id="ze-snippet" src="https://static.zdassets.com/ekr/snippet.js?key<KEY>="> </script>").
When we open the chat with the bot and it doens't create the cookies:
So without these cookies when the user reload the page or go to another URL it resets the chat as he never used it before.
So I created an trial account and added the same script but with this trial account and it created the cookies, also it created a global variable "$zopim" that I didn't have before.
I'm not sure if it's a configuration inside zendesk.
Can you help me?
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