• Yu-Hsuan Chao

  • 2018년 04월 24일 09:28

  댓글 작업 고유 링크

  Hi there,

  We are working on a set of APIs to enable bot applications on Chat. Stay tuned for our release announcement around end of June! :) 

• operation

  • 2018년 04월 25일 09:48

  댓글 작업 고유 링크

  Thanks Yu-Hsuan, is the bot can automatic reply some messages and options?

  We want the options can jump to related articles, and user also can choose jump to agents.

  Like this:

  

• Yu-Hsuan Chao

  • 2018년 04월 26일 07:22

  댓글 작업 고유 링크

  Hi there,

  Yes, a bot (with proper setting and training) can do all that. Btw, have you checked our AnswerBot out? It does exactly what you are asking :)

• operation

  • 2018년 05월 04일 03:50

  댓글 작업 고유 링크

  Thanks Yu-Hsuan, we want integrate the bot with chat, we are looking forward to the bot function.

• Shawlouis3605

  • 2018년 05월 08일 02:21

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  hello, I have a few question about bot function,

  Not like answer bot that I need to set up rule for my answers,

  Is there any solution that I could monitor my chat with visitor and auto response with my own api?

  I implemented this function with chat apps, but that I would need a person to open the visitor chat dialog then my program will run.

   

  I had also tried real-time api but it seems not possible to get message content and reply from that?

   

  Is that possible to realize?

• Yu-Hsuan Chao

  • 2018년 05월 08일 04:47

  댓글 작업 고유 링크

  Hi Shawlouis3605,

  We are working on a set of S/R APIs to enable 3rd party apps to subscribe to / send out messages as an agent in an agent-end user conversation.

  API details and customer eligibility will be announced towards end of June. Stay tuned! :) 

   

• Enrique Rodriguez Gracia

  • 2018년 06월 11일 14:53

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  will this be free of charge? estoy tambien enteresado

• Yu-Hsuan Chao

  • 2018년 06월 14일 04:44

  댓글 작업 고유 링크

  Hi Enrique, 

  Yes, the APIs will be free of charge for eligible customers in its initial stage :) 

   

• operation

  • 2018년 06월 28일 02:47

  댓글 작업 고유 링크

  Hello,

  Any update for chat bot?

  Thanks

• Yu-Hsuan Chao

  • 2018년 06월 28일 04:46

  댓글 작업 고유 링크

  Hi there,

  You can sign up for our EAP here (open for eligible & selected customers at this stage):

  https://chat.zendesk.com/hc/en-us/community/posts/360002892588-Early-Access-Chatbot-API-

   

• operation

  • 2018년 07월 03일 09:35

  댓글 작업 고유 링크

  Hi there,

  I have requested to join EAP, how can i get the feedback?

• Nicole - Community Manager

  • 2018년 07월 03일 18:26

  댓글 작업 고유 링크

  Hi operation - 

  The Product Manager will be in touch if and when they're able to add you to the EAP. 

• Janine Driessen

  • 2018년 07월 18일 13:49

  댓글 작업 고유 링크

  Hi! Does anyone know whether it is already possible to integrate Zendesk with Dialogflow?

• operation

  • 2018년 07월 20일 08:29

  댓글 작업 고유 링크

  I haven't received any reply from product manager yet, how can i using the chat bot?

• Shawlouis3605

  • 2018년 07월 23일 00:43

  댓글 작업 고유 링크

  Me, either ...

• Jessie Schutz

  • 2018년 07월 23일 14:54

  댓글 작업 고유 링크

  Hi there!

  The Product Manager will contact you when and if there is space available in the EAP. It might take sometime before we can get you in. We appreciate your patience!

• Jessie Schutz

  • 2018년 07월 23일 18:10

  댓글 작업 고유 링크

  Hey Janine!

  I don't see that there's any existing integration for that product. If Dialogflow has an API, you may be able to create your own custom integration, though!

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