• Yu-Hsuan Chao

  • 2018년 04월 24일 09:28

  Hi there,

  We are working on a set of APIs to enable bot applications on Chat. Stay tuned for our release announcement around end of June! :) 

• operation

  • 2018년 04월 25일 09:48

  Thanks Yu-Hsuan, is the bot can automatic reply some messages and options?

  We want the options can jump to related articles, and user also can choose jump to agents.

  Like this:

  

• Yu-Hsuan Chao

  • 2018년 04월 26일 07:22

  Hi there,

  Yes, a bot (with proper setting and training) can do all that. Btw, have you checked our AnswerBot out? It does exactly what you are asking :)

• operation

  • 2018년 05월 04일 03:50

  Thanks Yu-Hsuan, we want integrate the bot with chat, we are looking forward to the bot function.

• Shawlouis3605

  • 2018년 05월 08일 02:21

  hello, I have a few question about bot function,

  Not like answer bot that I need to set up rule for my answers,

  Is there any solution that I could monitor my chat with visitor and auto response with my own api?

  I implemented this function with chat apps, but that I would need a person to open the visitor chat dialog then my program will run.

   

  I had also tried real-time api but it seems not possible to get message content and reply from that?

   

  Is that possible to realize?

• Yu-Hsuan Chao

  • 2018년 05월 08일 04:47

  Hi Shawlouis3605,

  We are working on a set of S/R APIs to enable 3rd party apps to subscribe to / send out messages as an agent in an agent-end user conversation.

  API details and customer eligibility will be announced towards end of June. Stay tuned! :) 

   

• Enrique Rodriguez Gracia

  • 2018년 06월 11일 14:53

  will this be free of charge? estoy tambien enteresado

• Yu-Hsuan Chao

  • 2018년 06월 14일 04:44

  Hi Enrique, 

  Yes, the APIs will be free of charge for eligible customers in its initial stage :) 

   

• operation

  • 2018년 06월 28일 02:47

  Hello,

  Any update for chat bot?

  Thanks

• Yu-Hsuan Chao

  • 2018년 06월 28일 04:46

  Hi there,

  You can sign up for our EAP here (open for eligible & selected customers at this stage):

  https://chat.zendesk.com/hc/en-us/community/posts/360002892588-Early-Access-Chatbot-API-

   

• operation

  • 2018년 07월 03일 09:35

  Hi there,

  I have requested to join EAP, how can i get the feedback?

• Nicole S.

  • 2018년 07월 03일 18:26

  Zendesk Community Team

  Hi operation - 

  The Product Manager will be in touch if and when they're able to add you to the EAP. 

• Janine Driessen

  • 2018년 07월 18일 13:49

  Hi! Does anyone know whether it is already possible to integrate Zendesk with Dialogflow?

• operation

  • 2018년 07월 20일 08:29

  I haven't received any reply from product manager yet, how can i using the chat bot?

• Shawlouis3605

  • 2018년 07월 23일 00:43

  Me, either ...

• Jessie Schutz

  • 2018년 07월 23일 14:54

  Zendesk team member

  Hi there!

  The Product Manager will contact you when and if there is space available in the EAP. It might take sometime before we can get you in. We appreciate your patience!

• Jessie Schutz

  • 2018년 07월 23일 18:10

  Zendesk team member

  Hey Janine!

  I don't see that there's any existing integration for that product. If Dialogflow has an API, you may be able to create your own custom integration, though!

• victor mb

  • 2020년 01월 23일 18:13

  Yo estoy teniendo el mismo problema para añadir el chat en https://v--------.com . Pero no me da cargado, me tira error todo el rato, puede ser por la version de software?

   

  --

  English translation added by Community Team and website address redacted: 
  
  I am having the same problem to add the chat at https://v--------.com. But I do not get loaded, I throw error all the time, can it be for the software version?

• Jemuel

  • 2020년 01월 28일 04:53

  Hola Victor,

  Creé un ticket para solucionar este problema. Gracias!

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