About Chat Bot
답변함Hi there,
My requirment is auto answer some questions or problems via bot before agents in chat, is there any way to solve it?
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Hi there,
We are working on a set of APIs to enable bot applications on Chat. Stay tuned for our release announcement around end of June! :)
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Thanks Yu-Hsuan, is the bot can automatic reply some messages and options?
We want the options can jump to related articles, and user also can choose jump to agents.
Like this:
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Hi there,
Yes, a bot (with proper setting and training) can do all that. Btw, have you checked our AnswerBot out? It does exactly what you are asking :)
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Thanks Yu-Hsuan, we want integrate the bot with chat, we are looking forward to the bot function.
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hello, I have a few question about bot function,
Not like answer bot that I need to set up rule for my answers,
Is there any solution that I could monitor my chat with visitor and auto response with my own api?
I implemented this function with chat apps, but that I would need a person to open the visitor chat dialog then my program will run.
I had also tried real-time api but it seems not possible to get message content and reply from that?
Is that possible to realize?
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Hi Shawlouis3605,
We are working on a set of S/R APIs to enable 3rd party apps to subscribe to / send out messages as an agent in an agent-end user conversation.
API details and customer eligibility will be announced towards end of June. Stay tuned! :)
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will this be free of charge? estoy tambien enteresado
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Hi Enrique,
Yes, the APIs will be free of charge for eligible customers in its initial stage :)
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Hello,
Any update for chat bot?
Thanks
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Hi there,
You can sign up for our EAP here (open for eligible & selected customers at this stage):
https://chat.zendesk.com/hc/en-us/community/posts/360002892588-Early-Access-Chatbot-API-
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Hi there,
I have requested to join EAP, how can i get the feedback?
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Hi operation -
The Product Manager will be in touch if and when they're able to add you to the EAP.
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Hi! Does anyone know whether it is already possible to integrate Zendesk with Dialogflow?
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I haven't received any reply from product manager yet, how can i using the chat bot?
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Me, either ...
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Hi there!
The Product Manager will contact you when and if there is space available in the EAP. It might take sometime before we can get you in. We appreciate your patience!
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Hey Janine!
I don't see that there's any existing integration for that product. If Dialogflow has an API, you may be able to create your own custom integration, though!
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