Issues integrating chat in iOS app

I am currently evaluating ZenDesk Chat as a chat support solution for an app that I develop. And I have some issues getting it to work.

I have followed this document:

But is seems a bit outdated.

For example, is says that I should get an account key via this menu:
However, currently this menu does not have such item

The closest thing I've found to an account key is "Unique ID" in Settings/Channels/Mobile SDK. However, passing it to

ZDCChat.initialize(withAccountKey:"")

does not seem to work.

I signed in as an agent, I am online, but all I see in app is this:

Could someone, please, advise how to get the chat working?

Mathew Cropper

Hi Alim

Thank you for highlighting the error in our Help Center article. We'll update that.

In the meantime, you'll find the up to date instructions for this in our developer documentation: Setting up the Chat SDK.

Hopefully that helps! Let me know if you have any other questions.

Alim Osipov

Hi Mathew

Thank you for your prompt reply - it did help, and I am able to connect my iOS app to an agent now!

Yay! Glad that helped.

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