How to link zopim chat widget with custom form?


2 댓글

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Matt,

    Thanks for explaining what you want to achieve. Based on what you want to do, you can use the Javascript API to add tags to the visitor and based on the tags create a trigger to send a custom message when they request to chat.

    Here is the API docs for adding tags based on what is selected on the form:

    You would need to create a trigger for each permutation of automatic message you want to send out based on what the visitor enters in the custom form. 

    Using the .say API would send the message as the visitor and not the agent. 


  • Matt



    I mean something like this here:

    If you scroll down, you will see.


    Best wishes



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