ROLES for agents

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6 댓글

  • 공식 댓글
    Rajat Garg
    댓글 작업 고유 링크

    Hi all,

    We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create custom roles. You can find more about the feature in our announcement post here.

    Thanks,

    Rajat

  • Rajat Garg
    댓글 작업 고유 링크

    Hi Krystian,

    We have been thinking about adding ability to define roles and permissions, and I will update you via this thread when we work on this project. 

    In addition to above mentioned restrictions, what else would you like to be able to restrict if this feature was available?

    Thanks,

    Rajat

    0
  • Krystian P
    댓글 작업 고유 링크

    As a account admini i would like to have option to define which agent should receive OFFLINE MESSAGES.

    So its not personal setting but assigned by admin.

    Im still new to ZOPIM Chat and if i'll find another idea i will share.

     

    0
  • Linda Larsson
    댓글 작업 고유 링크

    I just set up a trial, and am also a bit concerned about this. It seem to me that all agents have access to all settings. I don't want the agent to be able to access any settings except for the personal. I also want to be able to restrict what other tolls the can see.

    0
  • Linda Larsson
    댓글 작업 고유 링크

    Ok, now I have been testing the chat a little bit and can see differences between Agent and Administrator. I would be nice to be able to define roles, like in Zendesk Support.

    Also, a new issue have come up. We are using Zendesk Support and then it's not possible to have a different role in chat than in Support.

    We have an outsourced support team working with one brand, and we're about to move them into our Zendesk Support having access only to that brand's tickets. They are giving chat support. I would like the team manager to have access to the Analytics section in Chat, but the only way to do that is to make him admin in the whole Zendesk system witch is totally out of question.

     

    0
  • Kevin Jardiniano
    댓글 작업 고유 링크

    Hello Linda,

    Thanks for posting your request in this article. As Rajat, one of our Product Managers, mentioned in the past comments, this is still in the roadmap phase. As of the moment, this is a limitation in the role restriction feature of the Zendesk Chat.

    You are correct that only Admins are the ones able to view the dashboard analytics and I apologize if there is no current workaround or solution for this. 

    Best that you subscribe or follow this article to receive any updates in the near future.

    Good Day.

    0

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