Inbound API for Live Support

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  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi there Shaun,

    Thanks for the feedback. Just to make sure I understand what you want, you would like the ability to see the tickets from a third party system inside of Zopim while chatting with a specific customer? Similar to what we do today with Zendesk?

    We are working on allowing private custom apps inside of Zopim that could talk with an external system. This feature should be going into beta end of this quarter.

    Thanks,
    Ramin

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