We are looking to make use of zopim online chat, but there is one obstacle. When our operators are offline, the offline form includes fields to enter a very basic support ticket.
We do not want this in our offline chat because we want to direct users to our contact us page through a link, which better streamlines the problem solving interaction. WE JUST WANT TEXT AND NOT FORM FIELDS IN THE OFFLINE CHAT and currently , we are unable to remove the form fields from the offline chat bubble. This feature is essential for us to move ahead with zopIM, so is it possible to make this happen using custom JS/CSS?
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