Pop up widget when admin initiates chat


3 댓글

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi there Jake,

    That sounds strange, when a proactive message is sent either manually from the visitor list or via a trigger the window should open automatically.

    Here is a GIF to show what it should behave like:

    Are you using the Javascript API with the widget? Your code code be preventing it from opening up depending on how you implemented it.



  • Kay
    Community Moderator

    For our customer we als would like to have this. how can i check if this is enabled/blocked?

    can you help me with this? 

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Kay,

    Please email support@zendesk.com and the support team will help you on this.




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