Integrating Zopim Chat ON specific pages, OFF of support page
답변함Hi all,
I'm wondering if anyone knows how we could integrate Zopim chat ONLY on our product page and NOT at all on the support page? Essentially we want to turn it off on the support side, yet integrate it selectively on certain pages throughout our site. We have found a way to integrate it throughout the site and selectively, the only issue is we cannot seem to figure out how to turn OFF the support page for Zopim without killing everything else.
-
Hello,
When you say 'Support page' are you talking about your Zendesk Help Center or do you have a separate support page on your home web page? If possible, the quick answer would be to add the widget on the pages where you would like to use live chat, but that may not be possible on all websites.
If you simply want to make it appear as if your chat agents are offline, you could use the following code (this will work with the Zopim Widget or the Zendesk Web Widget). You would just have to write a condition for the specific pages to execute this script:
<script>
$zopim(function() {
$zopim.livechat.setStatus('offline');
});
</script>If you are using the Zopim Widget and you want to just completely hide it, I would recommend using this script:
<script>
$zopim(function() {
$zopim.livechat.hideAll();
});
</script>You can find more information about interacting with the widgets at api.zopim.com.
Hope this helps!
게시물 댓글 달기가 중지되었습니다.
1 댓글