Email forwarding option to create ticket when original email was sent

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  • Amie B
    댓글 작업 고유 링크

    Hi Jean-Michel,

    I don't believe there is any way to customize this setting. Technically when you forward an email it is creating a new email to forward the original contents within the forward. The feature is designed to pull the customers name and email from the original email, but not the dates because they are pulled as the dates for the forwarded email out of the email header. The dates for the original email are no longer in the forwarded email header so there's no way to pull those dates like you're looking. 

    I'm sure if i'm wrong, someone else will chime in and update you. However I'm pretty confident that there's no way this can be customised the way you're looking too here.

    Best,

    Amie

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