I would like the tickets created using agents' email forwarding (forwarding email to our zendesk email to create a ticket) to use the date and time from the original email that was forwarded.
For example, I have received an email on May 9th from a client that needs something done. I transfer the email to our zendesk account today. The created ticket will be opened on May 16th.
In this example, I would really like the ticket to have been created on May 9th, so I would be able to know how much time the client has waited for an answer already.
Since we are a small team of 2 agents, my partner and I don't necessarily have time to answer all support demands by email, so being able to have the information of the email would be great for us.
Thanks a lot!
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