There is a scenario where the user is not allowed to close a chat they already tried to close. This feels aggressive. User should always be able to end an active chat.
- User starts the chat
- Agent responds
- User ends the chat
- Chat Web Widget's End Chat icon is disabled
- Agent continues the chat
- Chat Web Widget's End Chat icon remains disabled
Expected: When a chat is reactivated by anyone, the UI should update and re-enable the chat icon, so that user can end the chat (they already ended)
Actual: User is not able to end the chat unless they type a response to the Agent (likely resulting in a thumbs down on the agent), to "wake up" the UI and re-enable the chat icon.
Expected fix: when an ended chat window is open and an incoming message is received, re-starting the chat, the Web Widget UI should respond and re-enable the "end chat" icon.
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