Who Added the Tag?


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  • Brett - Community Manager
    댓글 작업 고유 링크

    Hi David,

    I just wanted to jump in here and inform you that the application of tags is not tied to the event model in Insights so there is not a way to report on who or when a tag was applied. Apologies for any inconvenience this may cause you :-/

    That being said, custom ticket field changes are tied to the event model so every time a custom field is changed you would be able to report on who changed it and when.

    In this case, it may be worth creating a "PT Escalation" checkbox for your part-timers to select when an escalation is required.

    You can then create your own custom metric to track when a custom field change takes place. You'll want to use the Date (Event) and Updater attribute under the How to show who changed this custom field. More information on using custom metrics with the event model here: Building custom metrics for the Events model in Insights

    Hopefully the above is enough to help get you started :)



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