Sending structured messages proactively when chat widget is opened?


3 댓글

  • 공식 댓글
    Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Marcus,

    Currently, there is no way to do this in the product since structured messages are tied to bots sending it today. The only workaround I can propose is use the Web SDK to build a custom widget that has the quick reply buttons you want that will send the text you need to the bot to progress it through the flow.

    You can learn more about the Web SDK here:



  • Bernard

    This feature would be very useful (enable starting proactive chat once user loads chat widget) - definitely second this

  • Omar Pera

    This is almost a blocker for chatbots using Zendesk Chat Widget and pre-chat form.

    A good chatbot will always start the conversation. Today if you want to have name + email using pre-chat form and then start a chatbot this is not possible. The issue is that there is no SDK event for "Start chat" button. If they would add an event there and be able to hide "Message" from the pre-chat form, this would be solved. 

    Another option is to ask name and email from the chatbot and save it using the GraphSQL API, but it requires more changes in the process of a existing widget.


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