Sending structured messages proactively when chat widget is opened?

답변함

3 댓글

  • Ramin Shokrizadeh
    댓글 작업 고유 링크

    Hi Marcus,

    Currently, there is no way to do this in the product since structured messages are tied to bots sending it today. The only workaround I can propose is use the Web SDK to build a custom widget that has the quick reply buttons you want that will send the text you need to the bot to progress it through the flow.

    You can learn more about the Web SDK here: https://api.zopim.com/web-sdk

    Thanks,
    Ramin

     

    1
  • Bernard
    댓글 작업 고유 링크

    This feature would be very useful (enable starting proactive chat once user loads chat widget) - definitely second this

    0
  • Omar Pera
    댓글 작업 고유 링크

    This is almost a blocker for chatbots using Zendesk Chat Widget and pre-chat form.

    A good chatbot will always start the conversation. Today if you want to have name + email using pre-chat form and then start a chatbot this is not possible. The issue is that there is no SDK event for "Start chat" button. If they would add an event there and be able to hide "Message" from the pre-chat form, this would be solved. 

    Another option is to ask name and email from the chatbot and save it using the GraphSQL API, but it requires more changes in the process of a existing widget.

    0

댓글을 남기려면 로그인하세요.

Zendesk 제공