Talk - call routing
답변함Hi,
What is the time the call is bounced to the next agent in the same group?
I have 4 agents in one group, calls come in and is send randomly to available agent 1, how long will it take before the call is routed to agent 2? (so not voicemail)
thanks
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Hey Wendy,
The call will be directed to the next agent on the account after 30 seconds. You can find more information in the following article :)
How are calls routed to my agents in Zendesk Talk?
Cheers!
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Thanks
This helps a lot ;-)
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