In our organization we use Zendesk both for solving client's issues (respond to tickets raised by the client) as well as sending the clients pro-active tickets (tickets that are sent by our team).
We want to apply this segregation in our reports (analyze only the tickets that were raised directly by the client).
Any ideas which filter will be useful for it? I was thinking to add a new filter based on the organization of the first public comment, but I am not sure how to do it. Also not sure if that will be the best way to do it.
Any ideas will be appreciated!
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