Give notification to inform agents when there has incoming chat

답변함

4 댓글

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Melissa,

    Chat supports browser and sound notifications to get their attention.

    You can learn more about the settings here: https://support.zendesk.com/hc/en-us/articles/360022184414-Editing-your-chat-notification-settings

    -Ramin

     

    0
  • Mellisa

    Thank Ramin, but we are asking about the incoming chats, so if there has incoming chats, we can also get the sound notification through the setting?

    0
  • Ramin Shokrizadeh
    Zendesk Product Manager

    Yes, there is a setting to specify the sound and volume for incoming chats. If you check the settings, you will see the list that you can customise. 

    0
  • Linda-SI

    Hi Ramin, 

    Thank you so much, we found that and will set then test, thank you~

    0

댓글을 남기려면 로그인하세요.

Zendesk 제공