Set Talk status automatically as Away/Not Available when agent is online on Chat

답변함

4 댓글

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Azhar,

    Thanks for posting your feedback. There is an existing post about this request here: https://support.zendesk.com/hc/en-us/community/posts/360029390474-Zendesk-Talk-and-Zendesk-Chat-integrate-statuses

    It is something we are aware of and want to fix but have nothing to announce for it this year.

    Thanks,

    Ramin

    0
  • Volkan Akdugan
    Zendesk Product Manager

    Hi Azhar,

    We are working on a feature that enables agents to be online in both Talk & Chat and to receive either a call or chats at once. This feature (Focus Mode) allows the agents serving on both live channels at the same time to focus on one channel at a time and so lead to increased agent productivity and better response time.

    We’ll be launching a closed EAP for Focus Mode by September 30th, if you are interested to participate please fill in your information to the sign-up form. We’ll review all responses and reach out to eligible partners shortly with next steps.

    Thanks,
    Volkan

    0
  • Jason

    Hello Azhar, 

    Thanks for the update. It's great to hear that Zendesk is working on a feature that enables agents to be online in both Talk & Chat and to receive either a call or chats at once. Do you know when this feature (Focus Mode) will be made available? 

    0
  • Volkan Akdugan
    Zendesk Product Manager

    Hi Jason,

    Good news ! Focus Mode Early Access Program has been launched since 30th September. If you are interested to participate please fill the sign-up form and for more information you can review here.

    Thanks,
    Volkan

    0

댓글을 남기려면 로그인하세요.

Zendesk 제공