Our agents are skilled in multiple channels - Talk and Chat.
Each can handle customers on both channels.
Could you please advise is there a way to automatically set Talk status as away when an agent picks up a Chat?
And turn it back online again when the Chat has ended.
Currently, if the agent forgets to manually sets the talk as away and he/she picks up a Chat, it is rather impossible to be on the phone and conversing with someone else on chat at the same time.
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