Can a chat agent initiate the chat with end user


1 댓글

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Neeraj,

    Agents can manually proactive chat with visitors when they are online. The agent would need to search the visitor list to see if they are online and then proceed to chat with them.

    Hope that helps.



댓글을 남기려면 로그인하세요.

Zendesk 제공