Can a chat agent initiate the chat with end user

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1 댓글

  • Ramin Shokrizadeh
    댓글 작업 고유 링크

    Hi Neeraj,

    Agents can manually proactive chat with visitors when they are online. The agent would need to search the visitor list to see if they are online and then proceed to chat with them.

    Hope that helps.

    -Ramin

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