Google Tag Manager dataLayer Events

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3 댓글

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Charlie,

    You can disable the events from being sent using the following JS API: https://api.zopim.com/files/meshim/widget/controllers/LiveChatAPI-js.html#setDisableGoogleAnalytics

    -Ramin

    0
  • Charlie Billingham

    Hi Ramin,

    This request isn't to be able to enable or disable the Google Analytics events already being sent. It's to implement Google Tag Manager dataLayer events on-top of what's already present to give me (and others) the ability to replicate the tracking sent to GA to other platforms such as Campaign Manager/Search Ads 360 in a way that doesn't cause huge discrepancies.

    -Charlie

    0
  • Ramin Shokrizadeh
    Zendesk Product Manager

    Got it. Currently, we have no plans in 2019 to open up the widget chat events to other providers or GTM. This may change in 2020, but nothin in the roadmap for this year.

    0

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