How to create an event to mark triggered chats on Google Analytics?

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3 댓글

  • Ramin Shokrizadeh
    댓글 작업 고유 링크

    Hi Marcelo,

    Currently, that functionality does not exist and isn't an event we send to GA. We have no immediate plans to expand the events the widget sends to Google Analytics.

    -Ramin

     

    -1
  • Marcelo Ferreira
    댓글 작업 고유 링크

    Hi Ramin,  Ok that you have no immediate plans to expand the events the Widget sent to GA, but there is any other way to see Triggered data to Power BI dashboard?

    EG: Can I use the Zendesk API to export the triggered data to Power BI?

     

    Where I can see all KPIs that are exportable using the Zendesk API?

     

    Thanks for you support.

    0
  • Ramin Shokrizadeh
    댓글 작업 고유 링크

    You can look at our REST APIs: https://developer.zendesk.com/rest_api/docs/chat/chats

    There is a started_column that will tell you what chats have started by a trigger and you can do further analysis by filtering on tags.

    0

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