I've been struggling the last couple years to produce a view and/or report of actual Full Agents, *excluding* Light Agents. It seems a real omission in the reporting functions that we can't obtain this. I can tag light agents easy enough and filter only on those, but getting an actual list of Full Agents is not possible from what I've been able to do. It's very clear there must be a distinction in identifying them as you must pick from the drop down when assigning a role to a user, so if we could have that same information available in the reporting section that would be the perfect solution.
For background, this information is necessary for tax reporting in various jurisdictions when our agents are in multiple geographic offices. With growing numbers of Full Agents and our large number of Light Agents (where it's possible tagging mistakes happen) it's getting more and more challenging to quickly obtain this very basic Zendesk list.
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