Currently there is no option to play an automated greeting for outbound calls. We would like a feature to play a greeting for outbound calls right when the call connects, either as a phone number greeting setting or as part of an outbound IVR configuration.
Use case: Since call recordings are a per number setting, turning on call recordings for a phone number means turning on call recordings for both inbound and outbound calls. The option to automatically notify customers a call may be recorded is available for inbound calls, but there is no automated solution for outbound calls. The only way to notify a customer an outbound call is recorded is by the agent stating so, which is vulnerable to error.
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