Anonymous and End Users are getting errors when searing in Guide or Community

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4 댓글

  • Brett - Community Manager
    댓글 작업 고유 링크

    Hey Melody,

    Thanks for bringing this to our attention! I went ahead and created a ticket on your behalf so our team can dig into this further.

    One of our agents will reach out to you shortly :)

    Cheers!

    0
  • Melody Quinn
    댓글 작업 고유 링크

    Thanks Brett! I appreciate your quick response!

    0
  • Melody Quinn
    댓글 작업 고유 링크

    Brett - 

    The response I received from the ticket is the search function is not enabled for end users and anonymous users because my help site is not activated. It is normal behavior to not have the ability to test the search function as an end user or anonymous user before a site is activated?

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  • Brett - Community Manager
    댓글 작업 고유 링크

    Hi Melody,

    That makes more sense. End-users or anonymous users would not have the ability to search since they wouldn't have access to your Help Center at all. You'd need to activate the Help Center before search works for these users.

    Apologies for the confusion there :-/

    0

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