Solved ticket is not including last comment

답변함

3 댓글

  • Marc Dufour
    댓글 작업 고유 링크

    I think I solved it.. I added this

    {{ticket.comments_formatted}}

    to the SOLVED email. Now the last comment is added to the solved email. I'll have to remove the "solved" text from our macro.

     

     

    0
  • Marc Dufour
    댓글 작업 고유 링크

    Except that includes ALL the ticket comments. Is there a code to only include the most recent comment?

    0
  • Brett - Community Manager
    댓글 작업 고유 링크

    Hey Marc,

    You can actually use the ticket.latest_public_comment placeholder to only show the last comment in the ticket. More on available placeholders here: Zendesk Support placeholders reference

    Hope this helps!

    0

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