Right now, zendesk chat (zopim) can create new ticket in zendesk when client doing chat in the live chat.
But my problem is when client input the customer satisfaction rating (CSAT) in the live chat, the CSAT data not being carried to the ticket in zendesk.
the CSAT data already exists in zopim, but not in zendesk ticket.
in event log, 'Satisfaction' and 'Satisfaction comment' field in ticket zendesk not updating (still empty).
Satisfaction ratings in admin menu > Settings > Customers is already ticked too.
can someone help me please?
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