Zendesk Talk Error Messages

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16 댓글

  • Tia Bjorkell
    댓글 작업 고유 링크

    We're facing the same issue. Could this be a bigger problem?

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  • Nicole - Community Manager
    댓글 작업 고유 링크

    Hi Neil and Tia -

    EC# errors are often caused by your network or router configuration. They represent an issue with Zendesk Talk not having an adequate network connection. This can occur anywhere along with the network, but often they are the result of local network limitations, or from a computer that does not meet the minimum requirements to make the connection.

    For troubleshooting steps for this error, see Zendesk Talk Troubleshooting Tips

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  • Jenny Moss
    댓글 작업 고유 링크

    We're are experiencing this too, and the option to switch talk on in the agents profile seems to have disappeared, yet calls are still coming in as expected. 

    The error message blocks me from clicking on good data, or seeing anything in that top corner. 

     

     

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  • Ricardo
    댓글 작업 고유 링크

    Hello Jenny,

    Apologies for that. The error message should disappear after 5 seconds. However, our developers are aware of this issue and are working on fix.

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  • Pascal Turmel
    댓글 작업 고유 링크

    Same issue here - We are no longer using Zendesk Talk (How to disable it to prevent those message upon first login in the morning?)

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  • Tia Bjorkell
    댓글 작업 고유 링크

    We are a big company at a big office: A good internet connection is crucial for us, so I can't believe that the issue is this.

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  • Brett - Community Manager
    댓글 작업 고유 링크

    Hey everyone,

    Appreciate you taking the time to report this with our team :) Our developers are actively working on a fix for this issue and we will be sure to keep you posted at things move along.

    Thanks again!

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  • Stefan Jonsson
    댓글 작업 고유 링크

    Brett - Community Manager
    Any updates on this matter? I see this whenever I bring my laptop home and work remotely. It's very annoying, especially since we do not use Talk at all. 

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  • Ricardo
    댓글 작업 고유 링크

    Hello, Stefan,

    We don't have further updates I am afraid. I do have the same issue when I work remotely and my Internet connection is not as good. Once it reconnects, I receive the error. All I have to do to clear it out is refreshing my browser and the error goes away.

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  • Stefan Jonsson
    댓글 작업 고유 링크

    Ricardo (Zendesk couldn't find you when I tried to "@" mention you,

    But our organization does not even use Talk (see image). So why do we get these, extremely annoying, error messages all the time? Please fix!

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  • Ricardo
    댓글 작업 고유 링크

    Hello, Stefan,

    I created a ticket on your behalf for further investigation. Please check your inbox.

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  • Cheli Maimon
    댓글 작업 고유 링크

    I have downloaded Zendesk trial with no intent to use Talk & also receive these on going messages

    hope this problem will be solved soon

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  • Brett - Community Manager
    댓글 작업 고유 링크

    Hey Cheli,

    I'm going to create a ticket on your behalf so our Customer Advocacy team can look into this. You'll receive a follow-up email shortly stating your ticket has been created.

    Cheers!

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  • J Barnaby
    댓글 작업 고유 링크

    We are facing the same problem!

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  • Stefan Jonsson
    댓글 작업 고유 링크

    Got this reply from Zendesk earlier (slightly edited to remove some account details):
    "In this case, I can see that you have a Talk Lite subscription enabled on your account. Because of this, you will see the EC5 errors if your network has not been configured appropriately for Talk. If you do not use or want a Talk Lite subscription, you will need to update your subscription. If you do wish to use the Talk Lite subscription, then you may need to check your network configuration settings."

    After removing the free Talk agents from our subscription, the problem disappeared for us. 

    Hope this helps anyone out there =)

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  • Brett - Community Manager
    댓글 작업 고유 링크

    Thanks for taking the time to share this with everyone Stefan!

    0

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