iOS 13 and chat button

5 댓글

  • Matteo
    댓글 작업 고유 링크

    Hello,

    I have tested the behaviour and it seems the button is working as expected on Chrome and Safari.

    Have you tested on different browsers/machines as well?

    Thanks!

    0
  • Vaidas Matonis
    댓글 작업 고유 링크

    Hello,

    yes, i have tested on two different iPhones (iPhone 7 and iPhone X) with iOS 13 and on Safari and Chrome. Its same. 

    Have you tested with iPhone where is instaled iOS 13 ?

    and i have tested with 3 independend site who using zendesk chat. For example www.nesiojami.lt or www.nesiojamikompiuteriai.lt

    its same problem (printscreens below). When you scrolling chat button is flying somewhere

     

     

    0
  • Brett - Community Manager
    댓글 작업 고유 링크

    Hey Vaidas,

    Thanks for the additional information!

    I'm going to create a ticket on your behalf so our Customer Advocacy team can take a look at this.

    You'll receive an email shortly stating your ticket has been created. Feel free to reply back to that with any additional information you may have available.

    Cheers!

    0
  • Edo Kriegsmann
    댓글 작업 고유 링크

    2/3 have fixed the bug - someone knows how? Thanks for your help!

    Best regards,

    Edo

    0
  • Brett - Community Manager
    댓글 작업 고유 링크

    Hey Edo,

    Just to confirm, are you experiencing the same issue mentioned by Vaidas above?

    I'm happy to generate a ticket on your behalf if you can provide some additional information.

    Thanks!

    0

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