We have a subset of tickets that I would like to leave in Pending until a specified date (i.e. a follow-up date). We created the field (no biggie).
In the Automation Set-Up, I can see the field... however, it is asking me to choose a specific date as the criteria...
What I would like to know is if anyone has had any success with setting the criteria to be "today"
Ultimately, I'd like to have the automation evaluate the field, and if the "Follow-Up" date is today, and the ticket is "Pending", flip the status to Open, and send an email.
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