I am wondering how we could improve our contact center agents awareness of operationnal updates.
By instance how do you inform that a system you are using is due to be in maintenance at a specific time?
Or that a co-worker is not available and cannot be reached? Or update about a zendesk feature that has been mofified?
These questions are not related to a ticket but general ops update.
Is there any app I could install in Zendesk that fulfill this needs?
Guide does not really match this format (as it requires someone to look for especifically for something) Our contact center agents are intensively using support, which is why I am looking for a solution here ( like an app that pop up when an agent log in and request a "read and understood" signature.)
Thanks for help!
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