Agent who missed the call

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  • Jalle van Goor den Oosterlingh | RealConnections NL
    Community Moderator

    Hi Carl,

    The way to identify the agents who missed a call in Insights is by combining the # missed calls metric with the Call agent attribute.

     

    Of course, you'd probably want to split it with date attributes etc.

    1
  • Carl Cassar

    Thank you so much!

    1

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