Send "come back later" message if agent unavailable

3 댓글

  • JISL
    댓글 작업 고유 링크

    title is wrong, yesterday i add different title of this post.

    'Create ticket link' not found

    what i told you 'AGENT IS NOW LIVE BUT CUSTOMER LEFT OFF THEN' there is option add to send request on his(customer) email and mobile to "PLEASE COME BACK TO CHAT NOW OUR AGENT IS LIVE , OUR LAST IS MISS"

     

    i hope you understand, and by adding this point i am sure your user will be rise, because missed customer handle in easy way...

     

     

     

     

     

     

     

    1
  • Simon Blouner
    댓글 작업 고유 링크

    Hey JISL,

    On top of my mind, there would be some different ways to achieve what I believe you're looking for.

    Provided that you're also using Zendesk Support, you can, and might already have, the option to automatically create tickets based on your chats. You could in this create a macro, that would send the customer an email with your message that you're now ready to chat with him.

    Alternatively, if you do not have the automatic ticket creation activated, you could find the missed chat in the history tab in your chat dashboard. From here, you can add a specific tag named whatever you want, and here click the "Create ticket" link.

    Based on this tag, you would create a trigger that would activate once a ticket is created with this tag, adding the comment of your choice, e.g. that you're now ready to chat.

    Hope this helps you on the way!

    #helpsome regards,
    Simon Blouner
    Zendesk Consultant @ helphouse.io

    0
  • Heather Rommel
    댓글 작업 고유 링크

    @JISL,

    The way I understand it, there is no way to invite the customer back into the Chat once they've left. However, as Simon pointed out, you can send them an email from the support ticket or tag their user account so that you recognize them in a future chat.

    Sincerely,

    Heather

    0

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