Zendesk Chat trigger sending multiple times


4 댓글

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Tom,

    Have you tried adding a tag as an action and then set the final trigger condition for tag not equal to tag set? That should prevent the trigger from firing twice.

    If you need further assistance with the trigger set up, best to do it over a ticket with our support team. You can email them at support@zendesk.com



  • Tom P

    Hi Ramin Shokrizadeh,

    Thanks for your reply, but unfortunately I don't believe that will suit my scenario. We would still like the trigger to happen, but want to avoid the duplicate message showing on the screen as it looks kinda messy.

  • Clik Rogan

    Hey guys, 

    I am experiencing this also. Can confirm our triggers/set up has been validated however our proactive messaging fires multiple times to one customer. 

    Could be an issue with the websites coding however we are still yet to find out. Any updates on this issue since 2019?



  • Cheeny Aban
    Zendesk Customer Advocate

    Hi Clik Rogan,

    Can you confirm if the toggle "fire only once per visitor" is enabled? You can check your triggers by going to chat>dashboard>settings>triggers.

    All the best!



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