• Brett Bowser

  • 2019년 10월 23일 15:27

  Zendesk Community Team

  Hi Aaron,

  I'm going to bring this into a ticket so our Customer Advocacy team can look into this. We weren't able to replicate this on our end so there may be something else at play here.

  You'll receive an email shortly stating your ticket has been created.

  Cheers!

• Craig Bailey

  • 2020년 02월 11일 00:27
  • 편집된 시간

  Explore Export doesn't export to PDF more than one page. We have a report with 102 rows. I can't get this to export in anything other than Excel or CVS to view the full report. I'd like a PDF of these reports, but they're currently unusable in this state.

  And as I just found out this is if you choose the A4 Landscape option. It seems it's only targeted to a single page. (awkward)

• Chris Braley

  • 2020년 02월 17일 14:36

  Why doesn't Export to PDF work Properly on Explore? I cannot switch away form Insights until this is fixed.

• Devan - Community Manager

  • 2020년 02월 17일 21:03

  Zendesk Community Team

  Hello Chris Braley & Craig Bailey,

  I've opened a ticket for you both so our advocacy team can look into this issue deeper for you. You'll receive an email shortly stating your ticket has been created.

  Best regards. 

• Gabriel O

  • 2020년 02월 28일 16:16

  Has there been any update on this? Our reports are getting cut off as well. 

   

  

• Nicole S.

  • 2020년 03월 03일 18:34

  Zendesk Community Team

  Hi Gabriel - 

  It looks like they're still trying to sort out what's going on, but we'll share here as soon as we have a solution! 

• Jon Daniels

  • 2020년 03월 10일 23:08

  Zendesk Customer Advocate

  For any future viewers of this conversation, this article is a good place to start:

  Why are my queries cut off or missing at the bottom of my exported or scheduled dashboard PDF's and images?

  Many times, the reason a dashboard is cut off is because the tab is not big enough to contain all the queries it contains.

  That said, if adjusting the tab size doesn't help, please reach out, we would love to troubleshoot this with you directly!

• Janiece Caldwell

  • 2020년 03월 12일 08:20

  I also am having an issue with the PDF cutting off the report. is there a fix yet? My tab sizes are fairly small

• Brett Bowser

  • 2020년 03월 12일 14:39

  Zendesk Community Team

  Hey Janiece,

  I'm going to create a ticket on your behalf so we can look into this with you. You'll receive an email shortly stating your ticket has been created.

  Cheers!

• Jacquie

  • 2020년 05월 14일 13:11

  Hi Any updates on the PDF export cut off issue? We send daily email updates with PDF on our stats, without this being fixed in Explore,  Insights should not be retired.

• Devan - Community Manager

  • 2020년 05월 14일 15:59

  Zendesk Community Team

  Hello Jacquie,

  We have no new updates to announce on this feature request at this time. I would recommend posting in our product feedback forums so our developers can consider this for future updates. 

  Best regards. 

• Nanna Aabentoft Tygstrup

  • 2020년 06월 15일 13:09

  Is there an update to this? If a dashboard is more than 1 PDF page, then it should just add another page in the PDF, according to my logic... It makes no sense that it gets cut off.

  Adjusting the tab size doesn't help.

• Drey Tee

  • 2020년 06월 24일 04:21

  Agree with all people in topic.
  Another issue which is not resolved in 8 months. Great work, ZD!
  
  

• Aurora Trollo

  • 2020년 11월 23일 13:46

  Has anyone solved this problem? 

• Chad Susa

  • 2021년 01월 20일 02:40

  Hello all

  For my issue (exported PDF was cutting off reports) - the article - Why are my queries cut off or missing at the bottom of my exported or scheduled dashboard PDF's and images? shared by Jon Daniels fixed my issue (Thanks Jon).

  I needed to adjust the size of the tab (the little vertical and horizontal ruler icon) and make the tab size adjust to where my reports were.

  I hope this might help others :)

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