Live chat agent activity

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1 댓글

  • Ramin Shokrizadeh
    댓글 작업 고유 링크

    Hi Andrew,

    That level of analytics is available on the Enterprise plan in Agent Analytics, it is not offered on the Lite plan.

    You would need to get two licenses, one for the agent and one for the admin to review chats, generate reports, and update settings.

    Thanks,

    Ramin

    1

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