Excluding selected inbound calls from recorded greetings

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3 댓글

  • Thomas de Silva

    Hi Howard.

    No, you can exclude transferred calls from the greetings in Talk.

    There are 2 way how you can bypass this, however.

    1. When the receptionist transfers the call to one of the Customer Service numbers, they can do a "warm transfer" to the number. Meaning they call the wanted number and stay on the line until the greeting has played and the then makes the transfer once the call hits the queue in Talk
    2. You can create an extra number to handle these transferred calls from the reception. You simply set this number up with out any greetings and the call would go directly to queue.

    #helpsome regards,
    Thomas de Silva
    Zendesk Consultant @ helphouse.io

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  • Howard

    Hi

    Thank you for your swift reply.  Much appreciated.

    I am new to Talk - we went live last week, and ,my colleague to did much of the set up is on leave this week.

    Could you guide me how to set up this number for reception to use and link agents to it? We'd need three numbers, one for each team.

    In the meantime we will adopt option 1,

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  • Thomas de Silva

    Hi again.

     

    Please read:

    Adding Zendesk Talk numbers

    and

    Managing outgoing greetings

    #helpsome regards,
    Thomas de Silva
    Zendesk Consultant @ helphouse.io

     

    0

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